Refund Policy
In plain language
Cancellation, and any refund of the token secured on confirmation, is at the hotel’s discretion. Please speak with our team.
Token & refunds
A confirmed booking is secured with a small token. Whether a cancellation is accepted and whether any part of the token is refunded is decided by the hotel, case by case.
How to request a cancellation
Contact our team by phone or WhatsApp as early as possible. We will do our best to help, but the decision rests with the hotel.
Questions
Reach us by phone or WhatsApp and a human will sort it out.
This policy reflects how we operate today. For any clarification, or to exercise your rights over your data, contact us and a member of our team will help. Last reviewed: August 2026.